Privacy Policy

Who we are

Flowteck Roofing & Property Maintenance ("Flowteck", "we", "us") is a roofing and property maintenance business operating in Worcestershire and surrounding counties. For any privacy question you can contact us by phone or WhatsApp message on 07444 801369, or through the contact form on this website.

Information we collect

We only collect information you choose to give us, plus limited technical data.

• Your name, telephone number, email address and property postcode or address
• The service you are enquiring about and the details of your enquiry
• Photographs you choose to upload or send us of the affected area
• Technical information such as approximate location, browser type and pages visited

Why we use it

We use your information to respond to your enquiry, to prepare and discuss a quotation, to arrange and carry out work, and to keep records of jobs completed. We do not sell your information and we do not use it for unrelated marketing.

Lawful basis

Where you contact us about work, we process your information on the basis of our legitimate interest in responding to enquiries and performing a contract with you. Optional analytics cookies are used only with your consent.

How long we keep it

Enquiries that do not lead to work are kept for up to 24 months. Records relating to completed work, including quotations and invoices, are kept for a minimum of six years to meet accounting and guarantee obligations.

Who we share it with

Your information may be handled by trusted service providers who help us operate the business, including our website and form hosting provider, email provider and accountant. They act on our instructions and are not permitted to use your information for their own purposes. We may also disclose information where we are legally required to do so.

Your rights

You have the right to ask for a copy of the information we hold about you, to ask us to correct it, to ask us to delete it where we no longer need it, and to object to certain processing. To exercise any of these rights, contact us using the details above. If you are unhappy with our response, you may complain to the Information Commissioner's Office at ico.org.uk.

Security

Enquiries and uploaded photographs are transmitted over an encrypted connection and stored in access-controlled systems. No online transmission can be guaranteed to be completely secure, so please do not send sensitive financial information through the website.